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    Air Travel Consultant, German speaker, Remote in Serbia - Belgrade, Srbija - Recruitment Apple Lovers

    Recruitment Apple Lovers
    Recruitment Apple Lovers Belgrade, Srbija

    pre 5 dana

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    Opis

    Recruitment Apple Lovers is working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with German who would like to join the team remotely in Serbia.

    Position: Air Travel Consultant with German

    Work model: Remote/work from home from anywhere in Serbia

    Employment type: Full-time or Part-time after 6 months

    DUTIES AND RESPONSIBILITIES:

    • Be a primary contact for customers of the airlines via incoming phone calls in German and English
    • Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
    • Register details of your conversations in a dedicated system
    • Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

    REQUIREMENTS:

    • Fluent German (B2) and fluent English (B2) language, both verbal and written
    • Good computer skills
    • Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
    • Ability to work in shifts, also weekend shifts, in a fast-paced environment
    • A fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary
    • Already based in Serbia with ability to be employed without any obstacle

    OFFER:

    • Work from home in Serbia
    • A limited (1-year) contract with a 6-month probationary period and the possibility of renewal
    • Private health insurance
    • 21 vacation days
    • Flight discounts
    • Paid startup training and professional development sessions
    • Schedule pattern from Monday to Sunday 07:00 22:00. Schedule known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive)
    • A dynamic and diverse job in a pleasant and modern environment
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