- Assist Residence owners/guests/visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas.
- Supply Residence owners/guests/visitors with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
- Communicate Residence owners' issues with vehicles to Valet Lead and assist in resolving.
- Assist in directing all moving and delivery personnel to loading dock.
- Assist valet parking in movement of Residence owners and Guest vehicles.
- Respond to special requests from those with unique needs.
- Contact appropriate individual or department (e.g., Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve call, request, or problem.
Residential Bellman - Belgrade, Srbija - Marriott International
Opis
Job NumberJob Category Rooms & Guest Services Operations
Location The Residences at the St. Regis Belgrade, Belgrade Waterfront, Belgrade, Serbia, Serbia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Greet and escort Residence owners, vendors and guests. Open doors and assist Residence owners/guests/visitors entering and leaving property. Assist Residence owners/guests/visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas. Supply Residence owners/guests/visitors with directions if requested. Assist in maintaining a clear drive on Residences entrance. Assist in directing all moving and delivery personnel to loading dock. Assist valet parking in movement of Residence owners and Guest vehicles. Communicate Residence owners' issues with vehicles and assist in resolving. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Polish luggage carts and maintain cleanliness of carts. Maintain clear passage into the building and car drop off area.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested.
CRITICAL TASKS
Residence Bellstand/Door Attendant Services
Assist in maintaining a clear drive on Residence owners' entrance.
Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas.
Polish luggage carts and maintain cleanliness of carts.
Maintain clear passage into the building and car drop off area.
Clean and maintain the glass and metal finishes at the entrance and in the lobby.
Mop up wet spills in the lobby as necessary in order to prevent accidents.
Assist in the placement and removal of lobby rain/mats.
Documentation/Reporting
Prepare and maintain accurate log record of Residence owners and/or their guests calls for Bell person assistance.
Legibly document maintenance needs on work orders and submit to Director of Residences.
Prepare and document Residence owners' preferences and submit to the appropriate team member.
Distribute packages, dry-cleaning, groceries parcels, etc.
Distribute faxes.
Residence Owners Relations
Address service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every Residence owners and guest with a smile, eye contact, and a friendly verbal greeting, using names when possible.
Anticipate service needs, including asking questions to better understand needs and watching/listening to preferences and acting on them whenever possible.
Actively listen and respond positively to Residence owners' questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Assist other employees to maintain proper coverage and prompt service.
Engage Residence owners/guests in conversation regarding their property services
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Thank Residence owners/guests with genuine appreciation and provide a fond farewell.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to Residence owners, guests and co-workers using clear, appropriate and professional language.
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
Greet persons entering the Building by determining nature and purpose of their visit and directing or escorting them to the appropriate location.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Participate in daily line-up.
Greet/Escort Guests
Open doors and assist guests/residents/visitors entering and leaving property.
Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Parking
Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor.
Maintain security of vehicles and vehicle keys.
Communicate parking procedures to guests/visitors.
CRITICAL COMPETENCIES
Interpersonal Skills
Customer Service Orientation
Team Work
Diversity Relations
Interpersonal Skills
Stress Tolerance
Communications
Communication
Listening
English Language Proficiency
Personal Attributes
Presentation
Positive Demeanor
Dependability
Integrity
Transportation/Parking
Vehicle Operation
Technical Certifications and Licenses
Driver's License (B Category)
PREFERRED QUALIFICATIONS
Education: High school diploma
Related Work Experience: Preferable previous work experience on same or similar position
Supervisory Experience: No supervisory experience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.