National Service Manager - Belgrade

Job summary

On behalf of our client, Atlas Copco – a global leader in industrial equipment and compressed air solutions – Manpower is seeking a passionate and strategically minded professional for the position of National Service Manager in Serbia.

Responsibilities

• As National Service Manager Serbia, you will assume a vital leadership position at the forefront of the Service business within the Customer Center.
• The primary focus will be on service operations throughout Serbia, ensuring that service offerings meet and exceed customer expectations.
• The overarching mission of the role is to drive sustainable and profitable growth by delivering exceptional customer experiences.
• You will report directly to the Regional Business Line Manager CTS SEE, collaborating with regional experts in areas such as sales, finance, and marketing.

Qualifications

• Proven leadership: At least 3 years of experience in a service or aftermarket management role.
• Business acumen: Solid understanding of financial drivers, with previous P&L responsibility and experience in managing service performance metrics.
• Customer focus: Demonstrated ability to build trust and deliver value through excellent service.
• Market knowledge: Familiarity with industrial compressors and awareness of the regional business environment.
• Technical and digital fluency: Comfortable using CTS tools and digital platforms for planning, reporting, and engaging with customers.
• Education: Engineering degree is preferred; a Master's in Marketing or Business Administration is a strong asset.
• Languages: Fluency in Serbian and English is essential.
• Mindset: Strategic thinker, collaborative leader, and results-driven professional.
• Mobility: Willingness to travel across the country on a regular basis.

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