Customer experience specialist - Belgrade
pre 17 sati
Opis posla
At Bending Spoons, we're striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards.
To achieve this objective, we execute the following strategy: We acquire a digital business with untapped potential and make it as successful as we can by leveraging our platform—which comprises our expertise, technologies, data, brand, talents, and company culture.
For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate.
A few examples of your responsibilities
Obsess over the satisfaction of our users by responding to requests in the most helpful and empathetic manner possible. This is normally done in writing, and typically in English.
Champion a user-centric approach when it comes to product.
Identify frequent issues and opportunities, and share feedback with the relevant teams so that we can keep improving our products.
Represent Bending Spoons in addressing users' product reviews, collecting insights into which of our features are the most (and the least) appreciated.
Prepare FAQs, and improve our customer care notes and document support.What we look for
Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
Drive. You're extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You're reliable, honest, and transparent.
Proficiency in English. You read, write, and speak proficiently in English.
What we offer
Incredibly talented, entrepreneurial teams. You'll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
An exceptional opportunity for growth.
We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive.
Spooners in their 20s lead products worth hundreds of millions of dollars. And if you've got what it takes, you'll soon be playing an essential role in major projects, too.Competitive pay and access to equity in the company.
Typically, we offer individuals at the start of their career an annual salary of £41,255 in London and €39,892 elsewhere in Europe.
For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe.
Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions.
For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact.
If you're offered a permanent contract, you'll also be able receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together.
If relocating to Italy, you may enjoy a 50% tax cut.All. These. Benefits.
Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location.
We help each Spooner set up the conditions to do their best work.Commitment & contract
Permanent or fixed-term. Full-time.
Location
Milan (Italy), Madrid (Spain), Warsaw (Poland) or remote in selected countries.
The selection process
In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. Some people hold back because they feel they lack experience or have an "imperfect" CV. If you like the role and believe you could excel over time, don't self-reject.
If you pass our screening, you'll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours.
We set the bar high and won't extend an offer until we're confident we've found the right candidate. This is why a job may remain open for months or be reposted several times.
We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form.
If you've applied before but didn't receive an offer, we recommend waiting at least one year before applying again.
Bending Spoons is a demanding environment. We're extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment.
To help you ramp up quickly and set yourself up for success, we recommend spending your first few months working from our Milan office, regardless of your long-term work location.
After that, you're welcome to work from our offices in Milan or London, or remotely from approved countries—depending on what we agree at the offer stage.
If the role speaks to you and you're excited to give your best, we'd love to hear from you. Apply now—we can't wait to meet you.Slični poslovi
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