Aleksandar Šević

I am ICT professional with a years of experience in the IT management and operations with a range of Microsoft proven professional certifications. I have gained expertise in customer success and support management, IT business development and innovation projects, IT team management, IT infrastructure architecture, IT operation model definition, IT consulting, and auditing. As an Information Technology Manager,  I manage a team of IT professionals, resources, tasks, and goals, and define the strategy and growth of IT services and infrastructure. Proficient in Atlassian Jira, Confluence, Microsoft Office, Windows Azure, Amazon AWS, and VMware applications and services. Experienced in Microsoft Dynamics/Navision, Symantec, Sophos Endpoint Protection, and Veritas Backup Exec solutions. Specialized in project management, ITIL, Cobit standards. I am passionate about delivering IT solutions that enhance mission-critical business operations and exceed company and customer expectations.

- Organizovanje, razvoj i administracija informacionih i bezbedonosnih sistema
- Upravljanje timom, resursima, zadacima i ciljevima
- Definisanje strategije odrzivog razvoja It servisa i infrastrukture
- Razvoj automatizacije poslovnih procesa u klijent firmama u razlicitim sektorima
- Odrzavanje IT podrske i bezbedonosnih standarda za IT servise.
-  Praćenje svakodnevnih aktivnosti, prikupljanje povratnih informacija klijenata, praćenje KPI-a i SLA-a, kreiranje izveštaja, analiza efikasnost odeljenja.
-  Nadgledanje i pomoć timu u rešavanju incidenata klijenata
-  Svakodnevni rad u alatima Jira i Zoho platformi, kao glavnim alatima za odeljenje podrške
-  Obučavanje, motivisanje i praćenje tima u cilju optimalnog korišćenja i razvoja kompetencija, veština i znanja.
-  Organizovanje stažista u odelenju
-  Pomoć u aktivnostima prodajnom i finansijskom odelenju

Fakultet za ekonomiju i inženjerski menadžment Novi Sad, smer finansijski menadžment (VII/1)